Privacy policy

Introduction

Driveo Electric Mobility Private Limited, a company incorporated under the provisions of the Companies Act, 1956, having its registered office at A-231, Okhla Phase 1, New Delhi - 110020 (hereinafter referred to as “the Company”,“us”, “we”, “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your personal information when you visit our website, ( Driveo.in ), or use our services.

The following information is provided by the Company to enable our online visitors to be fully informed of our Privacy Policies. By visiting our website/app, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

For the purpose of the Information Technology Act, 2000 (“the Act”), the data controller is Driveo Electric Mobility Pvt Ltd having its registered office address as A-231, Okhla Phase 1, New Delhi - 110020.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

What information we collect

We collect the following types of personal information from you:

  • Contact information: This includes your name, email address, mailing address, and phone number.
  • Technical information: This includes your IP address, browser type, and operating system.
  • Usage information: This includes information about how you use our website and services, such as the pages you visit, the links you click, and the vehicles you lease.
  • Information from third parties: We may receive information about you from third parties, such as credit reporting agencies or fleet management software providers.

How we use your information

We use your personal information for the following purposes:

  • To provide you with our services: We use your information to provide you with the services you have requested, such as leasing vehicles, managing your fleet, and providing you with customer support.
  • To improve our services: We use your information to improve our website and services, such as by analysing how you use our website and identifying areas where we can improve.
  • To send you marketing messages: We may use your information to send you marketing messages about our products and services. You can opt out of receiving marketing messages at any time.
  • To comply with the law: We may use your information to comply with the law, such as to respond to a subpoena or court order.
  • To protect our rights: We may use your information to protect our rights, such as to investigate fraud or to enforce our terms of service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

How We Share Your Information

We may share your personal information with the following third parties:

  • Our service providers: We may share your information with our service providers who help us operate our website and services, such as hosting providers and email delivery services.
  • Advertising partners: We may share your information with our advertising partners who help us show you relevant ads.
  • Credit reporting agencies: We may share your information with credit reporting agencies to help us assess your creditworthiness.
  • Other third parties: We may share your information with other third parties with your consent.
  • With affiliates:  We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

Your Rights

You have the following rights with respect to your personal information:

  • The right to access: You have the right to request a copy of your personal information.
  • The right to correct: You have the right to request that we correct any inaccuracies in your personal information.
  • The right to delete: You have the right to request that we delete your personal information.
  • The right to object: You have the right to object to our processing of your personal information.
  • The right to withdraw consent: If you have given us your consent to process your personal information, you have the right to withdraw that consent at any time.

How to Contact Us

If you have any questions about this Privacy Policy, please contact us at: (contactus@driveo.in)

Changes to this privacy policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website.

Effective Date

This Privacy Policy is effective as of 10th August 2023.

Specific Information for Driveo Electric Mobility

In addition to the general information provided above, Driveo Electric Mobility should be aware of the following specific information about their privacy practices:

  • When you lease a vehicle from us, we will collect your personal information, such as your name, address, driver's license number, and credit report. We will use this information to process your lease and to provide you with customer support.
  • We may also collect information about your vehicle, such as its VIN number and odometer reading. We will use this information to track your vehicle's warranty and to provide you with maintenance services.
  • We may share your personal information with third parties, such as credit reporting agencies, fleet management software providers, and insurance companies. We will only share your information with these third parties if it is necessary for us to provide you with our services.
  • We will not sell your personal information to third parties for their marketing purposes.
  • We have implemented reasonable security measures to protect your personal information from unauthorized access, use, or disclosure.

Additional Information

In addition to the information we have already provided, here are some additional things you should know about our privacy practices:

  • We use cookies and other tracking technologies to collect information about your use of our website and services. You can learn more about our use of cookies and other tracking technologies in our cookie policy.
  • We do not sell your personal information to third parties.
  • We have implemented reasonable security measures to protect your personal information from unauthorized access, use, or disclosure.
  • If you have any questions or concerns about our privacy practices, please contact us at (contactus@driveo.in).

IP Addresses

We collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and shall not identify any individual.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Intellectual Property Rights

Please note that the Company retains all rights towards copyrights, trademarks, patents as well as any other intellectual property right, in relation to all information on the Website/App (including all texts, graphics, and logos), but excluding your Personal Information.

Grievance Officer

Please find below the details of the grievance officer:

  • Name: Samira Mathews
  • Email: samira@driveo.in
  • Address: Lets work Co-Working spaces, A Wing 501/502, Raheja Plaza, LBS Marg, Ghatkopar West, Mumbai – 400086.

The Data Grievance Officer shall redress the grievances of the Relevant Individuals expeditiously and in any event within the period prescribed under law. 

In case of any queries regarding the content, interpretation, implications of this Policy, the Relevant Individuals may contact the Data Grievance Officer. 

Notwithstanding the above, the Company reserves the right to decline to process any such request which may jeopardize the security and confidentiality of the Personal Data of others, as well as requests which are impractical or not made in good faith, or the circumstances as provided for under the law permitting the Company to refuse such request(s).